🌍 Shipping & Delivery

How long does shipping take?
We process orders within 1-2 business days. After dispatch:
• Standard Shipping (DHL/FedEx): 10-15 days
• Free Shipping (EMS): 15-25 days
*Delivery times may vary based on location and customs processing.
What are your shipping options and costs?
• Standard Shipping: $12.95 via DHL or FedEx
• Free Shipping: Available for orders over $50 via EMS
Do you ship worldwide?
Yes! We ship globally to fashion lovers everywhere, excluding some remote areas and parts of Asia. Whether you’re in Europe, North America, Australia, or beyond—we’ve got you covered!
Will I receive tracking information?
Absolutely! Once your order ships, we’ll send you real-time tracking information so you can follow your trendy finds every step of the way to your doorstep.

💳 Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Are there any additional fees?
Your order total includes product prices and any applicable shipping fees. Please note that customs fees or import taxes are the responsibility of the customer based on your local regulations.
Is there a minimum order amount?
No minimum order required! However, orders over $50 qualify for free shipping via EMS.

📦 Returns & Exchanges

What is your return policy?
We want you to love every piece! You have 15 days from receipt to return items that don’t spark joy. Love it or return it!
How do I initiate a return?
Please contact our customer care team at [email protected] with your order details, and we’ll guide you through the simple return process.
What if I receive a damaged or incorrect item?
We pack every order with care, but if something’s not right, contact us immediately at [email protected] and we’ll make it right!

👚 Products & Sizing

What types of clothing do you offer?
We specialize in affordable, trend-forward fashion including:
• Basics: Basic Tees, Camis & Tanks, Bodysuits
• Statement Pieces: Co-ord Sets, Fashion Tops, Corset Tops
• Seasonal Favorites: Denim Jackets, Blazers, Dresses
• Accessories: Bags & Wallets, Swimwear, and more!
How do I choose the right size?
Each product page includes detailed size charts. We recommend checking measurements carefully to ensure the perfect fit for your new styles.
Do you restock popular items?
Yes! We regularly restock our most-loved pieces. Sign up for our newsletter or check back often for your favorite basics and trending styles.

🔐 Account & Security

Do I need an account to shop?
No account required! You can checkout as a guest, but creating an account lets you track orders faster and saves your information for speedier future shopping.
Is my payment information secure?
Absolutely! We use industry-standard encryption and work with trusted payment processors to ensure your information remains safe and secure.
I forgot my password—what should I do?
Use the “Forgot Password” feature on the login page, and we’ll send you instructions to reset your password securely.

📞 Contact & Support

How can I contact customer service?
Reach us at [email protected] for any questions or concerns. We’re here to help make your GLASSONS experience fabulous!
What are your customer service hours?
Our team monitors emails regularly and aims to respond within 24-48 hours.
What if my shipping address is wrong?
Please double-check your shipping address during checkout! We can’t be responsible for packages sent to incorrect addresses. Contact us immediately if you notice an error.

Still have questions? We’re here to help! Email us at [email protected]
Happy shopping from the GLASSONS CLOTHING team! ✨