Returns & Exchanges

At GLASSONS CLOTHING, we want you to love your fashion finds as much as we do. If something isn’t quite right, our hassle-free returns and exchanges policy ensures you can shop with confidence.

How to Return or Exchange an Item

1. Submit Your Return/Exchange Request

   Email our customer service team at [email protected] with the subject line “Return/Exchange Request” and include the following information:

   Full Name: [Your Full Name]

   Order Number: [Your Order Number]

   Email Address: [Your Email Address]

   Item(s) to Return/Exchange: [Product Name, Size, Color]

   Reason for Return/Exchange: [Reason]

   Preferred Resolution: [Refund / Exchange for (specify product and size)]

2. Receive Your Return Authorization

   Within 1-2 business days, we’ll email you a Return Authorization Number and shipping instructions.

3. Package Your Items

   Carefully pack the items in their original packaging, including all tags. Include a copy of your order confirmation or the return form we provide.

4. Ship Your Return

   Ship your package to our returns center at:

   GLASSONS CLOTHING Returns
   4721 Gladwell Street
   Memphis, US 38141

   Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your returned items:

• Timeline: Refunds are processed within 5-7 business days of receiving your return
• Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Deductions: Original shipping fees are non-refundable

Exchanges

For size or color exchanges:

• We’ll ship your replacement item once we receive your return
• If the requested exchange item is unavailable, we’ll issue a refund
• You’ll be responsible for shipping costs for both the return and new shipment

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Bikini Bottoms and Bikini Tops (unless packaging is unopened and hygiene seal intact)
• Bodysuits (if the protective strip has been removed)
• Any items that show signs of wear, have been washed, or have damaged tags
• Final sale items (clearly marked during purchase)

International Returns

As we serve customers globally (excluding some Asian and remote areas), international returns follow the same process but may take longer for shipping. Customers are responsible for any customs duties or international shipping costs associated with returns.

This policy was last updated in December 2023 and applies to all purchases made through trendyattiredeals.com.